Easy, quick and fully supported
How do I make a notification/claim?
Your obligation to notify us
No matter if it is a claim or just a notification, you are obligated to tell us within 30 days from when you first noticed the issue (e.g. saw a doctor or CASA changed the status of your Class 1 Medical Certificate).
Notification
The process of notifying us is called a Notification of an Aeronautical Significant Event/Condition (ASE/C).
If you fail to do this then we may delay or refuse future benefits.
The process can be started via the MBF Member Portal.
How it works
- A Notification is not a Claim, but a ‘heads-up’ that you are currently grounded, perhaps due to illness or injury, and working on regaining your Class 1.
- From the Notification, eligible Benefits start 28 days after the date of onset or at the end of sick leave, whichever occurs last.
Making a Claim
If you lose the privileges of your Class 1 Medical Certificate temporarily or permanently, you may be eligible receive a benefit.
Key points
- Monthly Benefit payments shall be capped at a gross payment of $15,000 per month but shall not be more than one twelfth of a Claimant’s annual Piloting Income at the Date of Onset.
- All Monthly Benefit payments will be paid for a maximum of twenty-four (24) months unless otherwise restricted in duration in accordance with the conditions and durations within Rule 7 – Appendix A.
- Where a Class 1 Medical Certificate is permanently lost, a Claimant may receive payment of the Capital Benefit Balance, subject Rule 8.
- Your Capital Benefit Balance is payable after an 84-day waiting period to a maximum $1,200,000.
Claims Support
You can call or email us any time during business hours. We also operate an emergency number when the office is closed over holiday periods.
For MBF Members, there is a helper tool in your Member Portal that will guide you through the claims process. You can use the portal’s Knowledge Base and type in a query to find more relevant helpful information.
Let us help
- Call MBF on 03 9928 4500
- Email claims@aapmbf.com.au
- Member Portal’s Knowledge Base
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